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Return to shopOrders & Purchases
Depending on the delivery option you selected during checkout, we will send you a tracking link email and SMS after your order has been dispatched.
To check the status of your order follow this link. We may also send you notifications about important updates to your order - just make sure you have selected notifications.
Or contact a live customer representative directly below without going through any of these processes. He will take care of everything for you.
Ok, don't worry, Baveal is with you. Please click on the Technical Service Request Form button below and fill in all the information requested from you. Your request will be processed as soon as possible. After completing your service registration form, we will send you your registration number and free cargo shipping code via SMS about the shipment of your defective product.
Important: It is mandatory to fill out this form for all our Smiggle, Tonies, Omie and Baveal brands. Technical service registration request cannot be received through customer service without filling out the form.
Changed your mind or gave the wrong address at the checkout? Don't worry, we've all done it. You can make changes to your order as long as your order has not been processed or dispatched.
You'll want to view your order first. If you placed your order while logged in to your account, log in and Your Account from the drop-down menu under your username. On your account page, select Orders and find the order you want to update from your Order History.
Or contact a live customer representative directly below without going through any of these processes. He will take care of everything for you.
Cancelling your order is the last thing we want to do, but there are times when cancellation is the best option to save time and money. You will not be charged if your order is cancelled. Find out more about authorisation holds.
The most common reasons for cancelling an order are the following:
- Limitations on available quantities
- Product out of stock
- Price or other listing errors
- Additional information is required by our Credit and Fraud Avoidance department
- Unavailable carrier or shipping method
- Using an older browser or application version that is no longer supported
We will send you an email if any part of your order is cancelled or if we need more information to process your order.
Or contact a live customer representative directly below without going through any of these processes. He will take care of everything for you.
Please don't worry, it may be coming to you with a different shipment or it may have been cancelled. You can contact customer service to make sure.
Don't worry, our customer service is here to help you quickly. At the bottom of the page, you can find information that can connect you to a live customer service.
Account Transactions
It's very easy, in just a few steps you can start your Baveal membership for free. For this, just tap the human icon above and go to the Become Member button. The system will guide you.
It's easy, all you have to do is tap the Human icon in the upper right corner. You can continue with the Forgot password option. Dinossi technology will guide you.
We respect that very much. All you have to do is send us an e-mail from the e-mail address you registered on our website. To cancel your account, you can write to our e-mail address hello@baveal.com or call our customer service 0216 706 51 36.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Returns & Refunds
Okay, we'll take your return or exchange request https://www.baveal.com/iade You can do it by visiting our address. You can easily make all return and exchange requests at this address.
After sending your return, please allow at least 2-3 days processing time before checking your return status.
Or you can choose to connect to a live customer representative below to quickly inquire about your status.
Return policies are the rules that retail sellers set to govern the process by which customers return or exchange unwanted or defective goods that they have previously purchased. Return policies are an extension of the customer service provided by retailers; as a result, they tend to be quite liberal.
Transport and Order Tracking
If you shop above certain order amounts, the free delivery option will automatically appear. You can be sure that you will see it when you add the products to the basket.
What you need to do in this regard is to contact customer service quickly. Because if you want the delivered products to be sent a second time, you may have to pay an additional delivery fee.
This delivery type, which is valid for certain cities, will be displayed by the system as an option during payment.
If this option is available at the checkout, your parcel will usually be delivered to you within 2 hours from the time of your order.
Yes, you can pick up your orders free of charge from Baveal's thousands of stores or delivery offices worldwide.
This type of delivery will be offered to you as an option at the checkout.
Our Store Addresses BY TAPPING HERE you can reach.
If your order has not arrived by the expected delivery date, you can check the website to see the current status of your order. Your order is here.
Fees & Bank Account Information
Payment Options:
- Cash.
- Cheques
- Bank cards
- Credit cards. (With instalment advantages up to 12 months)
- Mobile payments.
- Electronic bank transfers.
- Shop in Store